💼 Experience
IT Application Support Agent
Venthone - European Commission Project — Hybrid, Brussels
07.2024 - Present
- Provide technical support to 1,000+ internal users and 50,000+ external users across EU-wide systems.
- Handle incidents and service requests in Jira and ServiceNow while ensuring SLA compliance.
- Reproduce user-reported issues, run diagnostics, and deliver clear bug reports with logs.
- Use Oracle SQL to investigate data-related issues and assist with application troubleshooting.
- Communicate updates and resolutions to users via multilingual support channels.
Co-Author & Content Developer
Auditory Training eBook Project — Remote
01.2024 - 01.2025
- Co-authored and published a digital eBook combining auditory training with music theory.
- Processed and corrected 500+ scanned music sheets and designed the final PDF layout.
- Developed a sales and distribution website using HTML, CSS, JavaScript, and pure Bootstrap.
- Implemented a basic checkout system with download access for buyers.
- Managed digital publishing, content hosting, and regular user-facing updates.
Postproduction Editor
DIMK Cultural Project — Remote
01.2023 - 01.2024
- Edited and assembled audio-visual content for a concert project organized by a cultural association.
- Performed audio cleanup and mastering in Audacity, and handled video editing and color correction in DaVinci Resolve.
- Created presentation folders and multimedia showcase materials.
- Organized and archived all assets in structured project libraries for team access.
IT Support Engineer
Clickbus LTD — Hybrid, Birmingham
07.2019 - 06.2024
- Started as onsite intern and grew into full-time remote IT Support Engineer role.
- Provided technical support to logistics, operations, and back-office teams.
- Managed Windows Server and user workstations to maintain uptime and data integrity.
- Handled onboarding/offboarding, hardware setup, and user provisioning.
- Maintained the company website on WordPress with content and plugin updates.
- Reduced resolution times by improving internal documentation.
- Improved onboarding process by standardizing IT equipment setup.
🎓 Education
College of Economics and Computer Science
10.2018 – 10.2022
Major: Computer Science and Econometrics
Specialization: Game Development
Degree: Engineer
- Earned an engineering degree (Computer Science and Econometrics) with a focus on game development.
- Specialized in Unity and C# for interactive applications and gameplay systems.
- Built a 3D Unity-based game as part of my thesis project — includes gameplay mechanics, achievement system, and UI logic.
Gloker Post-Secondary School
09.2017 – 07.2018
Graphic and Multimedia Design
- Completed a post-secondary program in graphic and multimedia design.
- Gained hands-on experience with Photoshop, Illustrator, and Adobe Creative tools.
- Studied visual storytelling, layout, and user-centered digital design.
Complex of Printing and Mechanical Schools, Katowice
09.2013 – 06.2017
Major: IT Specialist
- Graduated as an IT Technician with a focus on computer systems and networking.
- Built and maintained PC hardware, configured software, and solved technical issues.
- Laid the foundation for future work in IT support and systems administration.
🛠 Skills
🖥 Technical Support & Systems
Remote IT Support (AnyDesk)
Ticket Management (Jira / ServiceNow)
Incident Analysis & Bug Reporting
Windows Server Administration
Office 365 Support
Hardware Maintenance & Repair
User Onboarding & Technical Setup
🛠 Software & Tools
C# / UnityEngine
Version Control (Git)
Adobe Photoshop / Illustrator
Audio / Video Editing
Oracle SQL Troubleshooting & Querying
🌐 Web Development
HTML5 / CSS3 / JavaScript
Bootstrap / Tailwind CSS
WordPress Management
Digital Publishing & Website Deployment
🌍 Languages
Polish — Native
English — C1📜 Certificates
MTA: Security Fundamentals (98-367)
MTA: Software Development (98-361)
MTA: HTML5 App Development (98-375)
MTA: Database Fundamentals (98-364)
🚗 Other
Driving Licence: Category B